Can-Jam Motorsports – Return Centre

Returns Centre Policy

To ensure a seamless return process, please refer to the brief guide below, then review our comprehensive policy details.

Guide for Returns

  1. Verify eligibility – You have 30 days from your order’s shipping date to request a return.
  2. Visit the Return Portal – Enter your order number and email address.
  3. Submit your request – Choose the items you’d like to return.
  4. Wait until approval is granted – Following approval, shipping instructions will be sent to you via email.
  5. Return your item(s) - Within 14 days of approval, in original condition and packaging.
  6. Reimbursement/credit provided - After examination, your reimbursement or store credit will be managed according to our Refund/Return Policy.

Ordered the Incorrect Item

Refund To Original Payment Method:

  • 20% restocking fee for returns on items in stock.
  • We do not offer returns for made to order items.

Cash refunds are not issued; refunds by check will be processed through Can-Jam Motorsports’ accounting department if required.

Refund Instore Credit:

  • 10% restocking fee on in-stock items.
  • We do not offer returns for made to order items.

Return Label NOT Provided

Initial Shipping NOT Refunded

Received the Wrong Item

Refund To Original Payment Method:

  • No Restocking Fee

Refund Instore Credit:

  • No restocking fee.

Return Label Provided

Initial Shipping Refunded

Received a Damaged Item

Refund To Original Payment Method:

  • No Restocking Fee

Refund Instore Credit:

  • No restocking fee.

Return Label Provided

Initial Shipping Refunded

Received a Defective Item

Refund To Original Payment Method:

  • Contact us to see if warranty applies

Refund Instore Credit:

  • Contact us to see if warranty applies

Return Label Provided: Yes

Initial Shipping NOT Refunded

POLICY DETAILS

Is My Order/Item Eligible for a Refund?

  • You have 30 days to report damaged or incorrect items.
  • After 30 days, Can-Jam Motorsports cannot process returns or exchanges.

Stocking Item

  • A stocking item is a product listed as in stock at Can-Jam Motorsports website
  • Availability details are featured on a product page.

Made to Order Item

  • A made to order item is any product marked as “Made to Order” on a product page.

What Items Are Returnable?

  • Products must be within the 30-day return window, in unused, resellable condition, and in their original packaging with all tags intact.

What Items Cannot Be Returned?

  • Modified, installed, or Made to Order products are not eligible for return.
  • Special order and electrical components (including ECU tuning devices) are non-returnable.
  • Items returned after the 30-day window or without an RMA will be refused.
  • Canceled service appointments with deposits are non-refundable.
  • Some items must be sent directly to the manufacturer for inspection before a return or exchange can be approved.

What Items Cannot Be Cancelled?

  • Made to order items. These cannot be canceled or returned once ordered.
  • Gift cards
Ordered the Incorrect Item?

In-stock items (Can-Jam Motorports Location):

  • Refund to original payment method: 20% restocking fee.
  • Refund to store credit: 10% Restocking fee
Received the Wrong Item?

If you receive an incorrect item:

  • You are eligible for a refund or exchange with no restocking fee.
  • All shipping costs will be covered by us.
Received a Damaged Item?

If your order arrives damaged:

  • Contact us at support@canjammotorsports.com within: 7 business days of delivery. 24 hours for freight shipments.
  • Provide photos of the damaged item(s), packaging, and shipping box. Do not discard packaging until Can-Jam Motorsports team advises you.
  • Do not attempt to install damaged products, as this may void the claim.

Our team will file a claim with the carrier and coordinate a replacement in accordance with carrier guidelines. Failure to notify us within the stated timeframe may hinder our ability to assist.

Defective Items
  • Do not initiate a return. Reach out to us (support@canjammotorsports.com ) promptly for a warranty claim with the CanJam Motorsports. Typically, a replacement is offered instead of a refund.
  • Refund eligibility is subject to our warranty policy.

Refunds

  • Upon receipt and inspection of your return, an email notification will be sent regarding approval or rejection.
  • Approved refunds will be processed within 2–7 business days, credited to your original payment method.
  • Refunds are approved solely by Can-Jam Motorsports Management
Late or Missing Refunds
  • Verify with your credit card issuer or banking institution as processing times can vary.
  • If you still haven’t received your refund, contact us at sales@canjammotorsports.com

How to Start a Return?

  1. Visit our Return Portal.
  2. Enter your order number and email address.
  3. Follow the instructions to select the items you’d like to return.
  4. Once approved, you’ll receive a confirmation email with shipping guidelines.

Returns need to be shipped within 14 days of approval. Failure to do so will result in cancellation and loss of refund eligibility.

STILL HAVE QUESTIONS?

Still not sure about how to return your item or how to get a refund? Feel free to contact us.

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